Subscription Policy

Subscription Terms and Conditions

Welcome to Caffeine Pro. When you subscribe to our coffee services, you are entering into a binding agreement with Caffeine Pro Pte Ltd (UEN: 201508085H). These terms ensure a seamless experience for both our team and our community of coffee lovers.

1. Subscription Plans and Billing

By signing up for a subscription, you authorise us to charge your provided payment method at the frequency specified in your chosen plan (e.g., weekly, fortnightly, or monthly).

  • Pricing: All prices listed are in Singapore Dollars (SGD). As a GST-registered company, our prices are inclusive of the prevailing Goods and Services Tax (GST) unless stated otherwise.

  • Recurring Charges: Your subscription will automatically renew at the end of each billing cycle. We will continue to process your payment until you choose to pause or cancel the service.

  • Payment Failures: If a payment fails, we will attempt to contact you. We reserve the right to suspend deliveries until the outstanding balance is settled.

2. Delivery and Fulfilment

We take pride in our logistics to ensure your beans arrive fresh from our facility at FoodXchange @ Admiralty.

  • Schedule: Deliveries are processed based on your subscription cycle. You will receive a notification once your order is dispatched.

  • Address Accuracy: Please ensure your delivery address is correct. We cannot be held responsible for missed deliveries due to incorrect information provided by the subscriber.

  • Shipping Fees: Delivery charges, if applicable, will be clearly stated at the checkout page before you confirm your subscription.

3. Cancellation and Amendments

We believe in flexibility. You are in control of your subscription through your account dashboard.

  • How to Cancel: You may cancel or pause your subscription at any time via our website.

  • Cut-off Periods: To avoid being charged for your next scheduled delivery, cancellations must be made at least three (3) working days before your next billing date.

  • Refunds: In accordance with Singapore’s consumer laws, we do not typically offer refunds for coffee already dispatched or processed, given the perishable nature of the product. However, if there is a defect in the product, please contact us immediately.

4. Quality Guarantee and Returns

We want you to enjoy every cup. If you receive a product that is damaged or does not match your order:

  • Please notify us within 48 hours of receiving the package at [email protected].

  • Include your order number and photos of the issue so we can rectify it promptly through a replacement or credit.

5. Data Protection (PDPA)

Your privacy is a priority for us. We collect and use your personal data, such as your name, contact details, and address, solely for the purpose of fulfilling your subscription and improving our services. We comply strictly with the Singapore Personal Data Protection Act. By subscribing, you consent to our collection and use of this data for these purposes.

6. Governing Law

These terms are governed by the laws of Singapore. Any disputes arising from these terms will be resolved under the jurisdiction of the Singapore courts.

Contact Us

If you have any questions about your subscription or need a bit of advice on which roast suits you best, please reach out to us:

Caffeine Pro Pte Ltd
FoodXchange @ Admiralty 8A Admiralty Street #07-19 Singapore 757437
Email: [email protected]
Office Number: +65 6659 0906